OUR FEE

TINTAX PTY LTD provides professional accounting and taxation services. Our services include, but are not limited to, reviewing client information, providing professional advice, preparing documentation, and preparing tax returns or other forms. Lodgement with the Australian Taxation Office or other authorities is a separate step and will only occur once full payment has been received, unless otherwise agreed in writing.

Fees will be outlined in an engagement letter, invoice, email correspondence, or other written communication and services will only commence once the client has accepted the applicable fees.

Our fees are generally charged on a fixed-fee basis where the scope of work can be reasonably determined in advance. Fixed fees will be communicated to you and agreed prior to the commencement of services.

Where the scope of work cannot be reasonably determined, or where additional work is required outside the agreed scope, fees may be charged on an hourly basis.

Our standard hourly rate for professional accounting and taxation services is $350 per hour (GST exclusive), unless otherwise agreed in writing.

Professional time is recorded in reasonable increments and reflects actual time spent on your engagement. Hourly rates may apply to additional advice, consultations, amendments, or work required due to incomplete, incorrect, or late information provided by the client.

REFUNDS POLICY

We are not required to provide a refund if you change your mind about the services you have requested. This includes circumstances where you decide not to proceed with the lodgement of your tax return or other forms, or where the work has been completed and you choose to engage another accountant for a second opinion.

But you can choose to cancel your contract, and receive a refund for unconsumed services, if the service has a major problem. This is when the service:

• has a problem that would have stopped someone from purchasing the service if they had known about it

• is substantially unfit for its common purpose, and can’t be easily fixed within a reasonable time

• does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time

If you choose to continue with the contract, you can ask us to compensate you for any difference in the value of the services we provided and what you paid.

If the problem is not major, we will fix it within a reasonable time, for example by correcting errors or omissions. Where additional work is required due to incorrect, incomplete, or late information provided by the client, additional fees may apply. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem.

For the avoidance of doubt, services already provided may include, but are not limited to:

• Reviewing and analysing client information;

• Preparing and issuing an initial information request or document checklist;

• Providing professional, preliminary, or strategic tax advice;

• Consultations via phone, email, messaging platforms, or meetings;

• Preparation of draft tax returns, calculations, or workpapers;

• Time spent responding to client enquiries or follow-up requests.

Errors, delays, or issues arising from incorrect, incomplete, or late information provided by the client do not constitute a major failure under the Australian Consumer Law. Additional fees may apply where further work is required to rectify such issues.

Clients should retain proof of their agreement, such as invoices, quotes, or written correspondence.